cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

I do not receive the verification code

bakhshi01
Newcomer
Newcomer

I have been using zoom as a user (vs. an admin) from my laptop with no issues (my email is my user-id). 

I just downloaded the app on my iPhone and tried to logon to it. The app sends an email with a verification code to my email (which is teh same as my user-id) but I never receive an email with the code. And yes I checked my spam folder as well. Any suggestions as what I should do next will be greatly appreciated.

 

Thanks 

3 REPLIES 3

joost_ringoot
Explorer
Explorer

I have the same issue,
I created a new user, even that one does not receive a password reset email

fsoto
Newcomer
Newcomer

I'm having the exact same issue. 

StudioKiK
Newcomer
Newcomer

I get the darn verification code but when I click on box one to enter the code in the app it doesn't bring up a keyboard.  There's no paste option and nothing in the email that sent the verification code.  Bloody frustrating... Please fix this Zoom!  I was just about to go pay for a plan, but if I can't use Zoom App on my Iphone or Ipad, what's the point?