I do not find recording on my cloud (free account)

[EtienneA]

Hello,

We did a family zoom and I wanted to record it to make a video about all cousins talking about our grandmother we would use for her birthday.
As we have free accounts, I launched the first meeting and recorded it on my Mac. It worked perfectly.

When the 40 mn meeting stopped, my cousin launched the second meeting. I clicked on "record", Zoom directly offered me to record it on cloud. As I am not used to this, I just clicked "Yes" thinking that it would be accessible just after.. When the meeting finally ended, I stopped the recording and finally realized that I do not have any record on my cloud. Is that normal? Why did zoom offer me to record on cloud if I am not able to?

When looking closer to the topic, it looks like it's only for premium subscriber...My cousin who launched the meeting has nothing on his cloud account. How can I get this record. I could pay for it.... !

Thank you for your help

Etienne

[AgsGC]

I seem to have the same issue, pitty there’s no reply to your question 

[lesliehag]

Hi,

I also just did an interview on Zoom, the other participant accepted the record invite, but when the zoom ended, I didn't see the record anywhere