I cant view the image on someone else's recording | Community
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M
Newcomer
michsalin
Newcomer
August 2, 2022
Question

I cant view the image on someone else's recording

  • August 2, 2022
  • 1 reply
  • 0 views

someone sent me the link for a private recording with a password and when I enter the recording I can hear everything but the video or image does not show (I have a Mac), it only shows a green background, however if I open the link on my iPhone the recording is viewed completely both image and sound.

 

 Does anyone know why I can't see the image or video of the recording on my Mac and only can hear the recording? 

 

 

    1 reply

    Z
    Community Champion | Employee
    ZoomZoom
    Community Champion | Employee
    August 2, 2022

    Hi,

     

    Sounds like you have an issue with a video codec. You can try updating Quicktime player from the Apple website, or download VLC player and try with this last one. Usually, Quicktime player works well.

     

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