I cannot share computer audio. | Community
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Newcomer
dangordon
Newcomer
August 26, 2021
Question

I cannot share computer audio.

  • August 26, 2021
  • 12 replies
  • 41 views

When I try it says "to share your computer audio, please install the zoom audio device". 

 

I'm on a mac. I have enabled screen recording for zoom in my system preferences. At a total loss here, please help 

    12 replies

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    T
    Newcomer
    tfscott310
    Newcomer
    April 28, 2023

    I've been having this same issue since the first of the year 23' when it seemed like Zoom did an update. Between mac and Zoom, I can't seem to get my computer audio to work within Zoom. I can turn off the background suppression to get the audio I need, but that isn't helpful when I'm trying to run webinars and need to mute my audio and still run sound.  Hoping this gets resolved soon. We use Zoom for webinars and meetings. For my meetings its no big deal, but I may start looking for a new webinar system if they can't fix this. 

     

    R
    Community Manager
    rn-zm
    Community Manager
    May 2, 2023

    Hi @tfscott310 per my reply above to @Robiii65.. how are you sharing content in-meeting; if you don't mind sharing the steps you took to share audio in your webinar. 

    M
    Newcomer
    Mirconet
    Newcomer
    July 12, 2023

    I also had the same problem after migrating to a new Apple M1 Macbook from an Intel-based. After a lot of searching around, I understood that to work you must have the ZoomAudioDevice in the  Audio Midi Setup app where you can see the installed audio devices. 

     

                               

     

    In my case, I can see the Zoom device on the Intel but nothing on the M1 even after agreeing many times to install it from the Zoom app.  I went to the "/Library/Audio/Plug-Ins/HAL" dir where I found the Zoom audio driver on the Intel and I discovered that on M1 the directory is not accessible to everyone. I fixed the permission, then I re-install the driver with the Zoom app and now it works!

      A
      Newcomer
      annimusic
      Newcomer
      October 23, 2024

      i am on intel, i did the same. open the dir and change the everyone permission to read and write. but when i try to reinstall the driver from the app it automatically set to system read and write. it became traumatic to me. please help me.

      Q
      Newcomer
      questmusic
      Newcomer
      October 25, 2024

      I was working with Zoom tech support for over a month to resolve this issue, and we finally found a solution. I'm running a M1 Mac Studio. I hope this solution works for you.

      On MacOS, go to \Library\Audio\Plug-Ins\HAL

      Change this folder to be a Shared folder, and make sure everyone has Read only permissions

      Uninstall Zoom, reboot, and re-install Zoom.

      Reboot one more time, and go into Privacy & Security

      In Security you’ll see “Allow for Amoeba Software”, select yes

      Open up Zoom, and you can now share sound.

      If sharing sound from something like Logic Pro, make sure to select Zoom under audio output.

       

      Not sure why it said "Amoeba Software", but if you don't allow that within 30 minutes after install, you'll be locked out of sharing audio until you completely remove and re-install Zoom. 

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