I cannot join a meeting because I don't have a Commercial Zoom account. | Community
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Newcomer
achobani
Newcomer
March 21, 2023
Question

I cannot join a meeting because I don't have a Commercial Zoom account.

  • March 21, 2023
  • 2 replies
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I received a Zoom meeting request. However, I cannot join because I get the following message that I don't have a commercial Zoom account. 

 

    2 replies

    EBZoomer
    Newcomer
    EBZoomer
    Newcomer
    March 22, 2023

    Sounds like the host of the meeting has AUTHENTICATION enabled for the meeting.  

     

    If you Require authentication to join: Sign in to Zoom is enabled. Once enabled, all participants are required to have at least a free/basic Zoom account and be signed in when joining the meetings. You may disable the authentication requirement by editing the meeting.

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    May 1, 2023

    Hi @achobani , thank you for posting for the first time and welcome to the Zoom Community!

     

    @EBZoomer is exactly right! I recommend checking out this link (Zoom error message "Please log in with a commercial Zoom account to join. "). It provides a detailed guide on how to troubleshoot this message. 

     

    I hope this helps!

    Carla,
    Zoom Community Team

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