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I cannot join a meeting because I don't have a Commercial Zoom account.

achobani
Newcomer
Newcomer

‎2023-03-21 10:37 AM

I received a Zoom meeting request. However, I cannot join because I get the following message that I don't have a commercial Zoom account. 

achobani_0-1679420212416.png

 

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2 REPLIES 2

EBZoomer
Participant
Participant

‎2023-03-22 09:00 AM

Sounds like the host of the meeting has AUTHENTICATION enabled for the meeting.  

 

If you Require authentication to join: Sign in to Zoom is enabled. Once enabled, all participants are required to have at least a free/basic Zoom account and be signed in when joining the meetings. You may disable the authentication requirement by editing the meeting.

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-01 02:11 PM

Hi @achobani , thank you for posting for the first time and welcome to the Zoom Community!

 

@EBZoomer is exactly right! I recommend checking out this link (Zoom error message "Please log in with a commercial Zoom account to join. "). It provides a detailed guide on how to troubleshoot this message. 

 

I hope this helps!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
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