I can't turn off my virtual background

[Cherry_P43ch]

Hi. I am not able to turn off my background when I am joining a meeting. When I am at the Zoom App, everything is fine and I can turn off my background, but when I join the meeting of a website, the place where you turn off the background is always loading and so is the place that says "Video". I tried waiting but it always stayed the same. I tried restarting my computer and shutting it down but it stayed the same. I also tried reinstalling zoom but it didn't work. I have had this problem for several weeks now. Maybe for a month. Please help me fix this.