I can't start zoom. My internet was down for 3 days, and now I can't get into zoom. | Community
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Newcomer
Patricia7700
Newcomer
October 26, 2021
Question

I can't start zoom. My internet was down for 3 days, and now I can't get into zoom.

  • October 26, 2021
  • 2 replies
  • 0 views

My internet, Shaw, was down for 3 days, and now I can't get into zoom.  They gave me a new "name for the internet and now Zoom doesn't work.  I've paid for it but I can't get in.  I rely on Zoom to teach and this is killing my business. Can anyone help me?

 

    2 replies

    B
    Newcomer
    bc4587
    Newcomer
    October 26, 2021

    Patricia7700,
    If you are able to visit other sites online and can confirm that the internet connection is in fact up and working properly, I would suggest downloading the latest client:

    https://zoom.us/downloads

    And reinstall/update to start a fresh client.

    ChrisO
    Participant
    ChrisO
    Participant
    October 26, 2021

    What error do you get when trying to open Zoom?  Have you restarted your PC since the internet change? If not that would be the first thing to try.

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