cancel
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I can't share my screen when I am a host

IRChamandy
Newcomer
Newcomer

I am on a Macbook Air I bought two weeks ago. Since seamless porting over my data to the new computer, Zoom won't let me share my screen. When I click the Share button, the tab picker pops up as normal but I can't see any of my tabs in the tab icons. I see generic icons as in the attachment. If I click on one of these generic icons, I get the alert (in another attached pic) that says I have to go to Privacy and Settings. But it doesn't tell me what I am supposed to do when I get there. 

 

In Privacy and Settings:

– Zoom is ON in Accessibility

– Zoom is ON in Camera

– Zoom is ON in Microphone

– I can't add Zoom to Screen & System Audio recording because it is the only app in my Applications folder that doesn't show up in the Applications Folder Open Dialogue Box (see 3rd attachment)

2 REPLIES 2

colegs
Community Champion | Employee
Community Champion | Employee

@IRChamandy - I think you are on the right track, and the key is the "Screen & Audio Recording" and adding Zoom.  I hate to suggest it, but have you uninstalled and reinstalled the application to see if it will show up in the available applications?

LyleM
Explorer
Explorer

If you don't see The Zoom app in your main Applications folder, it might be installed in your user apps folder.

 

If you have the Zoom icon in your Dock, click it while holding the command-key on your keyboard. This will take you to the app's location on your drive.

 

A neat Finder trick is that when you're looking at the add application dialog box as shown in your attachment "Screen and Audio Recording.jpg," if you drag the Zoom application icon from an open Finder window to the add application window, it will automatically navigate to the location of the Zoom app.

 

We instructed our employees to install Zoom into their user apps folder (~/Applications) so they are able to run updates without requiring an administrator's credentials.