I can't login to the app but have no issue login using browser! | Community
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M
Newcomer
mojdeh
Newcomer
October 22, 2021
Question

I can't login to the app but have no issue login using browser!

  • October 22, 2021
  • 9 replies
  • 5 views

Today, all of a sudden, I could not login to my Zoom app! but I can login using browser on the same desktop! Help. I have a basic plan so no access to support. 

      9 replies

      Rupert
      Community Champion | Customer
      Rupert
      Community Champion | Customer
      October 22, 2021

      Hi @mojdeh 

       

      I would advise the first thing to do would be to check your Zoom app is up-to-date.

       

      https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

       

       

      N
      Newcomer
      newman0179
      Newcomer
      September 18, 2022

      I am having the same issue.  I do have a paid account however.  The issue with your link is that the directions say to login to update the app but not being able to login on the app is the problem.

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        Newcomer
        mayhoe
        Newcomer
        September 22, 2022

        I too face the same problem. I cannot login to the zoom app as it always prompt me "Your session has ended and you need to sign in again". 
        Anyway advice for the above??

          N
          Newcomer
          newman0179
          Newcomer
          September 22, 2022

          Because I have my Google account linked I was able to login on the app with that.  However I have no idea why a normal login wont work and I don't want my Google attached.  I am waiting on a reply to a ticket on this issue.

            X
            Newcomer
            Xxxdd
            Newcomer
            September 25, 2022

            I have the same problem, App does not work, but browser works

              N
              Newcomer
              northerly
              Newcomer
              June 27, 2023

              Me too. Continually getting the message "Your session has ended and you need to sign in again" from the desktop app on my Mac. Wouldn't mind so much if this stuff was free, but I'm paying for my account and the least I expect is the ability to sign in and stay signed in. This has been going on now for some time now. It's not a good look Zoom people.

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                Newcomer
                BlkfocusedQueen
                Newcomer
                February 8, 2024

                I have a fix for it in the app but sign up and use the email u already have with them and then it will let you in

                H
                Newcomer
                Hannah_
                Newcomer
                February 8, 2024

                I am having the same issue since yesterday.  I do have a paid account.  Please help to fix it. My account is linked with my apple, and cannot sign in. 

                B
                Newcomer
                BlkfocusedQueen
                Newcomer
                February 8, 2024

                I have a fix for it in the app but sign up and use the email u already have with them and then it will let you in

                H
                Newcomer
                Hannah_
                Newcomer
                February 8, 2024

                i have tried dozen times, and it is still redirecting me to Sign in. 

                J
                Newcomer
                johnm719
                Newcomer
                May 3, 2024

                It's now 5/2/2024 and having same problem. Installed latest zoom workplace 6.0.4, changed PW using browser, nothing helps.

                M
                Newcomer
                MH29
                Newcomer
                August 7, 2024

                It is now 8/24 - and I am having the same issue!!! What is going on with this???????

                  M
                  Newcomer
                  MH29
                  Newcomer
                  August 7, 2024

                  Zoom app says my email and / or  password are incorrect - however works 100% fine on the Zoom server. What to do???

                    M
                    Newcomer
                    MMartinJP
                    Newcomer
                    April 22, 2025

                    2025 and the same issue with me. Password is saved by a password manager, so I didn't suddenly make a mistake entering it. The only way I was able to get around it was to reset the password. 
                    There was just a big Zoom outage recently, so maybe the same thing happened previously during maintenance or troubleshooting. 

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