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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

I can't log in through the app - but I can on the web-based version

AnnaBanana1
Newcomer
Newcomer

‎2025-01-29 05:33 AM

I'm trying to get some support with this - I can log into my Workplace Pro account fine on the web, but not through the app. How can I get some help with this please?

Topics:
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2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-02-04 07:50 AM

Hello @AnnaBanana1,

Welcome to the Zoom Community! We're excited to have you here.

Could you please let me know which device and operating system you’re using to log in?


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-02-11 01:58 PM

Hello @AnnaBanana1,

I just want to follow up regarding your concern. 

Please let us know if you have resolved this or if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes