I can't download the app in my computer. | Community
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Sophia2023
Newcomer
January 5, 2023
Solved

I can't download the app in my computer.

  • January 5, 2023
  • 3 replies
  • 1 view

Every time I get to the last stage of the app installation, this message comes up. 

I tried to erase all the zoom data in my computer, restart it and try again from cero but it always happens. 

 

 

    Best answer by Cass963

    I had the same issue with my Macbook. Try this:

    Go to system settings, privacy & security, files and folders, click on the arrow next to "installer" and then make sure downloads folder option is toggled on.

    3 replies

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 5, 2023

    Hi @Sophia2023 

     

    Have you recently updated your Mac to MacOS Ventura (version 13+)? 

     

    If that is the case, you will need to delete the old version of the Zoom app in the Applications folder, and then reattempt the installation. I had this issue as well.

     

    I hope that helps!

     

     

     

      FORE-Craig
      Specialist
      FORE-Craig
      Specialist
      January 5, 2023

      Hi @Sophia2023 

       

      If you have a recent Mac with an Apple Silicon processor (M1 or M2), make sure that you download the version of the Zoom app for Apple Silicon Macs at https://zoom.us/download . See attached.

       

      😊 

       

       

      C
      Newcomer
      Cass963Answer
      Newcomer
      January 6, 2023

      I had the same issue with my Macbook. Try this:

      Go to system settings, privacy & security, files and folders, click on the arrow next to "installer" and then make sure downloads folder option is toggled on.

        M
        Newcomer
        MeeshB
        Newcomer
        February 6, 2023

        Thank you! This was VERY helpful!

         

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