cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

I can't change my First Name, nor my Display Name, nor my Account Profile picture

manuel3
Newcomer
Newcomer

‎2022-09-02 03:03 PM

When I try, a red message appears: "Something went wrong. Please refresh this page". Has someone else experienced this? I have refreshed it several times to no avail.

0 Likes
2 REPLIES 2

ChrisO
Specialist
Specialist

‎2022-09-03 06:11 AM

Hi Manuel3,

 

I would suggest trying to clear your web browser's cookies and cache then reattempting. If this is a corporate owned account they may have locked the ability for these changes to be made.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
0 Likes

ITMan318
Participant
Participant

‎2023-09-07 11:24 AM

I am having this issue with some of my people.  Apparently they can't change their profile picture so where would the setting be to enable this? Account Management-Account Settings??

0 Likes