I am unable to download a recording | Community
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Newcomer
April 14, 2022
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I am unable to download a recording

  • April 14, 2022
  • 2 replies
  • 9 views
 
 
 
 

 

    Best answer by Lena_

    I know this is an old question, but I encountered and solved a similar issue recently. Reporting back here in case others bump into the same problem.

    I got the failed-forbidden alert in chrome downloads the first time I tried to download video files from a zoom recording because it triggers 8 downloads at once and that trips a security alert in chrome. Something on zoom's site hung and I was unable to click the dialog popup that asked for permission to allow this on the site, the downloads timed out, and when I retried I hit the same issue as this poster, all subsequent attempts failed.

    To fix: 
    Go to Chrome Settings > Privacy & Security > Site Settings
    If the issue you're encountering matches what I'm describing, the zoom.us site your organization uses will show: Blocked Multiple Downloads
    Click the line item for that site
    Scroll to find Multiple Downloads and set to Allowed
    I believe you'll need to restart Chrome, but downloading the recording files should work following this fix

    2 replies

    Newcomer
    April 17, 2022

    Are you having some kind of error when trying to download your recording?

    Newcomer
    April 22, 2022

    I am trying to download a recording of a meeting to empty my storage and each attempt has failed. I've done this process a number of times, and never experienced a download failure before. The download starts successfully but stops at around the 200MB (of a 894MB file).  when it fails I can resume but after 2-3 resumes it is then marked "Failed - forbidden". Is there a fix for this bug?

    Newcomer
    April 25, 2022

    You can try following the steps in this link: https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues

    If that doesn't solve your issue, I suggest reaching out to Zoom support through chat or email for further assistance.