I am facing the black screen issue. What was that? | Community
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Newcomer
February 21, 2024
Question

I am facing the black screen issue. What was that?

  • February 21, 2024
  • 2 replies
  • 0 views

I take a university lecture on my mobile phone, I am facing the black screen issue. What was that? If you want to check your mepco online bill then click on it.

2 replies

Humashankar
Community Champion | Customer
Community Champion | Customer
February 21, 2024

Hi, You mean to say you face camera issues / over all meeting is not active and giving you black screen ?

Trying to understand a bit better.

 

Meantime - can you try uninstall and reinstall your app - if in case from desktop you can try private browser to see if it works good

 

Hope this helps!!

Thank you very much and have a fantastic day!
Warm regards

CarlaA
Community Manager
Community Manager
February 28, 2024

Hi @Aslam236! Were you able to uninstall/reinstall the app as @Humashankar suggested? If the suggestion worked, please mark their reply as an accepted solution. 

 

If you have any more questions, feel free to reach out!