How to upgrade when a sign-in is required, but you...

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Catch-22. Trying to upgrade to the latest version, but when I try to sign in, Zoom says I need 5.14 to sign in, and I should see my IT admin. I don't have 5.14, and I don't have an IT admin. How can I upgrade?

1 REPLY 1

I finally found the answer: uninstall the old version. It was so old that the new version would not simply replace it. Uninstall, then install latest.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!