How to update Zoom

[Joyful72]

On Sun. Oct. 8 I went on to Zoom (that I had set up) for our family Thanksgiving meeting.  I could NOT get on as it kept telling me to update, and contact my Tech Dept.  This is a HOME computer so I AM the Tech dept.  No matter what I do in Zoom or try to research I can't update it.  There is no CHECK FOR UPDATE option in my settings, when I click on my picture.

It does work fine on my other laptop.

Help please!

[Vinnie · Accepted solution]

Hello @Joyful72 

Somehow when Zoom was installed the first time must have had the flag to "Disable" the "Check for Update".

You can go two ways here, "Didactic path" and "Fast/Sure path"

"Didactic Way": Try to find "Why" and try to "Patch/Fix" what  you have to make work what you have installed  by looking and maybe changing things in the Windows Registry, etc. I only go this way when Re-installing is not an option or when I want to learn the working pieces of something. I assume you have Windows and if this is what you want: https://support.zoom.us/hc/en-us/articles/360039100051-Group-Policy-Options-for-the-Windows-desktop-... 

"Safe/Sure Way": Do a Clean Uninstallation and Install the latest version Zoom App. If you follow these instructions you should be "back in business" in 10 minutes: https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

I hope this helps. Vinnie.

[KG23]

Hi Vinnie,

I am having the same issue, tried the uninstall and reinstall, with no success.  After reinstalling Zoom from their site, it asked me to sign in and gave me the " Your app version needs to be 5.13.5 or higher to sign in. Please contact your IT team to update your app."  This is my home computer, I have full authorization/access to update and it just is not working.  Thank you for any assistance

[Vinnie]

Without knowing your environment it is not easy to know what is going on. I will assume you have a Windows Machine.

1. Did you just uninstall using the "Clean Uninstall" tool provided by Zoom? See the link provided in the reply marked as "Solution".
2. If you are getting this error, somehow Zoom is detecting an older version of Zoom trying to Login into the portal so you need to look into the Windows side, the issue is unlikely to be on the Zoom Client installation: Clear Cache, Cookies, and execute the previous step 1 for a clean uninstall. I am not an expert on Windows but I am sure there must be other things you can verify for an extra clean up of any remnants of an older Zoom Installation .

If you look at the Zoom Software Lifecycle Policy (link below) you will notice that starting on Nov 4th they are enforcing the version you are mentioning as the minimum required to login into their clod:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130 

There is another test you can do...try creating a new User Profile in Windows and Login with it, and then install the Zoom Client there; if it works fine, then something is not well with the original User Profile.

Vinnie

[Joyful72]

Thanks Vinnie!  I used several of the links and it finally worked - yay!!!  

One last question - how do I now check that my mic is working  (that had been the main problem before)  I think that only shows up as an option when I am getting ready to join a meeting?  (none scheduled right now).

[Vinnie]

I am glad to hear you got it fixed.

From the Zoom App itself, go to Settings and there select the option "Audio" no the left menu: You will see all the settings you need, and also Buttons to Test the Speaker and the Microphone as well.

There is a good document that provide some additional insights:

https://support.zoom.us/hc/en-us/articles/7302459648397-Troubleshooting-audio-issues

https://support.zoom.us/hc/en-us/articles/204484835-Troubleshooting-speaker-or-microphone-issues-on-...

[Joyful72]

Thanks again and I'll give that a go tomorrow  🙂

[sweetpea_101]

I am having the same problem. When I click my profile pic, all I get is sign-out and I think my Zoom version needs to be updated.