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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

How to contact Zoom technical support

philbox
Newcomer
Newcomer

I have no audio output with Zoom, all setting are correct. I do not have a plan that offers phone support. Is there a plan to purchase or a way to get in contact with a live technical support person?

2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

Audio is the most complex aspect of streaming. I am a Zoom customer in the US and an audio engineer for the broadcast and motion picture industry and can provide one-on-one live support if desired. Please message me if you want this help.

Ed_Schaeffer
Newcomer
Newcomer

I can access a mtg, no problem.  Video works!  Cannot remove the slash over the mic, so I can't say anything; can't activate my mic during a zoom call