How to check for updates?? | Community
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Newcomer
January 12, 2023
Question

How to check for updates??

  • January 12, 2023
  • 7 replies
  • 28 views

Hi, when I click my picture in the top right hand corner, all it gives me is my email address and an option to sign out. There is no drop-down menu allowing me to check for updates. I am a paid subscriber. I cannot find any other way of updating zoom. In settings, I have switched on automatic updates, even so zoom starts misbehaving and needs a manual update. Please advise. Thank you!

    7 replies

    Community Champion | Customer
    January 13, 2023

    Please explain your computing situation in more detail.

     

    Are you using Zoom from a browser?

    AntheAuthor
    Newcomer
    January 13, 2023

    Hi. It's the same if I go in on the web on google browser, or are use the zoom app that I've downloaded onto my computer. 

    Community Champion | Employee
    January 31, 2023

    Please go through this article. You may have auto update disabled:

    https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

     

    If this helps, please accept the answer as an accepted solution

    Newcomer
    February 16, 2023

    I am having a similar problem. On the desktop app I click on my picture and there is no option to update. I went to the links in the article you provided and downloaded Zoom again, but I still don't have the Updates option. See attached screenshot.

    Newcomer
    February 28, 2023

    I have been having this exact problem for over a year, intermittently, on all three of my computers, at one point or another.  When I uninstall and re-install 'check for updates' prompt returns.  And then the prompt randomly disappears, as I am experiencing right now on this computer.  I have used multiple methods over the last year to download and install current version, but the 'check for updates' prompt always seems to randomly disappear, and 'General' or 'Zoom update' section of settings goes away.  On my other desktop(W10), Zoom just updated and the prompts are there. On this one(W11) 'check for updates' prompt is gone.

    Newcomer
    February 28, 2023

    So I was able to download an update using the links provided and the check for updates did appear under my profile picture for a moment. After installing the update though the profile picture went back to showing only my email and the word Licensed. It also provided the option to sign out. That's it. Why is it so hard for Zoom to get this right? It is really annoying!

    Newcomer
    March 1, 2023

    I have the same issue.  The "Check for Updates" option does not appear, even after installing using the direct download link above.  I was using a corporate account a year ago, but now have a paid personal account. This looks like a registry entry that failed to reset.  Please escalate this as a bug.

    Newcomer
    March 23, 2023

    Did anyone ever get an answer? Pro user, same problem, no Check For Updates option. I am the admin owner on the computer. I tried manually downloading and installing and when I clik on ZoomInstallerFull or ZoomInstaller, I just get my current install and it won't upgrade.

     

    Community Champion | Employee
    March 23, 2023

    Hi @CynMobley @eghapp @cjwolfe 

     

    I see this has not been suggested yet. Please follow the steps to uninstall and reinstall including the cleanzoom step. That should help upgrade your zoom app:

     

    https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-application

     

    Hope that helps