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2025-08-13 01:24 AM
previously, we are able to invite our team and i get an EMAIL with all the information to join and phone details needed.
Today, when i make a meeting, i get an email but there is a link in the bottom "join instruction" that needed to be click instead of seeing this in the first window email. So, some user have confusion why they need to click the link, and some user have an issue that they dont know how to join the meeting because they didnt click the link.
Can you tell me how do I revert this back? or this is a new feature?
P.S I cannot add image so i cannot elaborate properly.
2025-08-14 02:30 PM
@eubtserymar I noticed this same problem. It all started 8/8/25 when Zoom engineering changed the template and put all that information in the "Join Instructions" link. It is confusing and I suspect they'll be changing this. In the meantime however, support emailed me the original HTML template that can be pasted into the Email Invite Branding by someone on your admin team to correct this. Please have your admin team reach out to support and look for my post about this topic.
2025-08-14 06:36 PM
Hi NorCal-IT,
I just wanted to clarify, so you mean - I will add those informations in the email signature from "join instruction"? Also I have tried using old version of Zoom but still same.
2025-08-14 07:09 PM
Hi @NorCal-IT ,
I just wanted to clarify, so all the phone details information should be put in email signature from "join instruction", right?
Also, i have tried older version of zoom workplace but is still the same.