How to add a work mail for a SSO only user? | Community
Skip to main content
C
Newcomer
CooperWang
Newcomer
September 1, 2021
Question

How to add a work mail for a SSO only user?

  • September 1, 2021
  • 1 reply
  • 20 views

I set up SSO and ADFS in my environment. All user can login via SSO with their own AD credential. The accounts will be created at the first login automatically. 

Now I have to provide an account credential to the 3rd-part vendor. But I don't want the vendor use AD credential to login Zoom. So how can I add a work mail login method for an exist SSO user? 

    1 reply

    Bort
    Employee
    Bort
    Employee
    September 1, 2021

    Hi @CooperWang 

    Yes, you can create other login methods, as long as you allow that login method to be used in the account Security settings. Just go to https://zoom.us/signup and enter that user's email address, which will send them an email to activate that account, but really its just activating that login method. As long as the emails match on the system, those 2 login methods will automatically be linked to the same account and either can be used. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    C
    Newcomer
    CooperWangAuthor
    Newcomer
    September 2, 2021

    Hi @Bort 

     

    Thanks for your reply. I tried with your suggestion but I get an email from Zoom that the content is below:

    "

    Hello Cooper Wang,

     

    There was recently a request to logon Zoom. Based on our records, you can sign in using your single sign-on(SSO) credentials.

     

    Go to your organization's sign in page https://xxxx.zoom.us/signin and enter your credentials.

    "

     

    But I confirmed that I have removed force SSO for the domain which I wanted to login in the security settings. It seems don't work.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.