I have an S22 Ultra. I turned off Bluetooth. Turned off my buds. Rebooted my phone. Started my Zoom meeting. Then turned on BT and then my buds. Success! Zoom is now using my earbuds.
Perhaps another app has control of the BT device and Zoom can't take control to use it.
I think the distinction might be that your earbuds have a microphone and thus have bluetooth headset mode (or whatever it's called). Due to echo canceler software issues there are problems with using any bluetooth audio output which doesn't have a microphone built in to it. I feel like Zoom probably specifically disables this because they don't want to have to deal with echo cancelation.
Same problem for Xiaomi Mi 10. All other apps works well with bluetooth. Only zoom doesn't work. And when zoom meeting is running. All the other apps's audio will also stop working with bluetooth. I have to end zoom meeting to let other apps to connect to bluetooth again. All the suggestions above doesn't work at all. It's obviously a bug that messes up the bluetooth. Which causes big in-convenience.
Over two years of using Zoom I've never been able to get Zoom to use bluetooth speakers or earbuds from any Android device. The speaker option that is shown during a meeting just switches to using the phone's earpiece instead of the speakers. Currently this is on a Samsung S20 FE 5G. They've clearly done some tricky audio programming instead of using standard APIs since all other programs (even very simple ones) that I use all switch to the earbuds when they connect.
I'm happy to assist in testing if they decide to address the problem.
Since my original post in this thread I got a Galaxy 4 smart watch and now the Android Zoom app behavior is even worse. The zoom meeting audio still refuses to connect to a bluetooth speaker (no matter how many times I disconnect/reconnect it, tap the audio icon which shows a bluetooth logo, etc). However, now no matter what I do in software settings I could not get the Zoom meeting audio to NOT play on the smart watch! I finally had to power off the smart watch so I could even have a chance of adjusting meeting audio settings in the app (which never worked to send the audio to the bluetooth speaker).
Based on this I have concluded the Zoom Android app is functionally unusable. I hope Zoom product people or software engineers might check this thread at some point, this thread is going on a year with no resolution.
Zoom engineers/product people: the use case for a bluetooth speaker is Zoom all hands meetings where there is zero chance I will need to participate but I want higher quality audio, or need louder levels, than I can get from my phone (or smart watch).
This bug has existed way too long and this kinda shows Zoom's commitment level to fixing things.
However, if you contact Zoom support they will ask lots of questions and eventually ask you to install a test version (via APK file) of their Zoom app that produces more diagnostic info for their engineering efforts. I recommend you request that app and submit logs.
I have this test version of the app installed and waiting to reproduce the issue myself.
Hey Community. I want to thank you all for helping me understand and characterize this issue with the Zoom Tech team. When I switched to a Samsung S21 from my S9, I incurred this same issue. Your detailed notes, help me find a workaround until a real solution could be found. I've been working with the Zoom tech team for the last 6 months on this issue, and they've finally resolved it.
To solve this problem, you'll need to install the Android Mobile app version 5.13.4 or higher (currently my version is 5.13.5). I tried to upgrade without reinstalling, and that did not work. However, once I deleted the Zoom mobile app, and downloaded the latest version from the Googe Store, it provided me with the latest version.
Here's what I wrote to Zoom Tech in the final conversation.
"I tested the Zoom mobile app today with the latest updated version, 5.13.4, and the application worked exactly as expected with the Bluetooth functionality. I had my Bt device on before I turned on the Zoom app, and it worked as expected. Previously, I had to turn the Zoom app on before I turned the Bt device on to make the Zoom app work.
I also turned the Bt off and on via the Zoom mobile app and the app worked perfectly versus before that function did not work. We’re good to go."
BUUUT I found a fix that worked for me! I went to Apps settings on my Android, selected Zoom, deleted the storage (not just the cache) and then uninstalled the app. Restarted my phone, reinstalled the app and voila! It now works.
I'm not sure I've seen a fix for using zoom on a desktop, but I'm having the same issue with my Bluetooth speaker on my desktop. Makes no sense. The speaker works with all applications except Zoom, so I end up wearing wired headphones on Zoom calls. So, now I have to go back to wired speakers?
I'm having this issue too and unfortunately I've tried all the workarounds everyone's posted here. It was working a few months ago and then just stopped. It won't connect switch to any bluetooth device I've tried--Samsung Buds, Aukey, car radio, nothing.
I have a Samsung Galaxy S20+.
Any other ideas, or news on whether Zoom has acknowledged this as a real issue?
Hello from 2023 and the problem still persists on Android Phone.
That's unbelievable, how long does it take to fix this. It affects the workflow, because we're using phone to stream meetings to the TV and audio to BT Speaker, but speaker is not working.
Hi @dzianis@zlee@dgdoug can you please elaborate more on this setup, and answer a couple more questions to help me better understand?
- How are you streaming your meeting from your android to your TV? - What version of Android are you using? Are you running the latest version of Zoom and Android OS available?
- From Samsung (on galaxy phones running android), seems like (iPhone which I use), you have to option to change Media output(s)? More info here, but are you able to configure and play with those settings to configure outputs/inputs which, assuming is pick'd up by the Zoom application based on your configurations? Trying to think of how this works from your end as I don't have an android to test, but seems similar in functionality, and I don't have issues using bluetooth devices with Apple e.i., external speakers, AirPods, connected via bluetooth.
> How are you streaming your meeting from your android to your TV?
I've been using two ways. One is by using screen cast, and second one is by using type c -> HDMI cable
> What version of Android are you using? Are you running the latest version of Zoom and Android OS available?
Android version is: 12
Zoom version in: 5.14.2
> From Samsung (on galaxy phones running android), seems like (iPhone which I use), you have to option to change Media output(s)?
I'm using OnePlus.
Interesting fact is that if I play musing from another application, then sound goes to the Bluetooth speaker. But if during music playing I'm entering to the zoom meeting, sound is being switched to the phone speaker.