How can I require guests to provide email address before joining a meeting? | Community
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Newcomer
February 2, 2022
Question

How can I require guests to provide email address before joining a meeting?

  • February 2, 2022
  • 2 replies
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    2 replies

    Bort
    Employee
    Employee
    February 2, 2022

    There are a couple of ways of doing this: 

    1. Require registration for your meeting, which will allow you to capture their email, as well as other info you may want. This article can show you how to schedule a meeting with registration: https://support.zoom.us/hc/en-us/articles/211579443-Scheduling-a-meeting-with-registration
    2. Require authentication for your meeting, which means each participant must be signed-in to a Zoom account. This will not ask them for an email upon joining, rather it will require them to be signed-in to a Zoom account and the email associated with their account will be available in the attendee report afterwards. This article can show you how to require authentication: https://support.zoom.us/hc/en-us/articles/360060549492-Allowing-only-authenticated-users-in-meetings

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

    Newcomer
    February 22, 2023

    great answer i was looking for since years!!
    But when is it better using the first one or the second one?

    Newcomer
    November 14, 2022

    @Bort You aren't wrong, but it's missing an important clarification.

     

    The email provided by a registrant upon registering is NOT connected to the participation activity (i.e. attending).

     

    Meaning, the only way to relate the Registration event to the Participation event is by requiring authentication (i.e. the person must register with an email that is associated with an active Zoom account. This must be done before registration can be completed.)

     

    The problem is that this causes friction and annoyance to registrants who do not have a Zoom account and do not want to set one up. The fact that you can't just require someone to enter their email address again when they click the join link (or better yet should be able to auto-detect it based on the email provided when they registered) and use that to tie Registration to Participation is curious to me.

     

    Sources:

    Zoom API email address display rules

    Webinar Registration has been created API schema

    Participant/Host joined webinar API schema

    Newcomer
    October 4, 2024

    "The fact that you can't just require someone to enter their email address again when they click the join link (or better yet should be able to auto-detect it based on the email provided when they registered) and use that to tie Registration to Participation is curious to me." Same here, same here. How is this not a proper solution? If I send out an email invite to a zoom meeting, that meeting happens and the recording goes to Zoom, but now it can't be sent to HubSpot because reasons.

    Funniest thing is that it all worked before we moved our internal meetings to Zoom.


    Newcomer
    October 13, 2024

    You can connect the participation to registration using APIs. You would use the registrant ID's as a join key and match the registrant information to registrant information (including email). If you are not a developer there is a Zoom app, Salepager, that can connect registration to participation by generating a combined report.