Host Not Receiving Original Sound from Meeting Par...

Community

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

I am using v 5.17.7 (31859) on a Win 11 Pro PC (Dell w 64 bit OS, 12th Gen i9 and have 32GB ram)

I have my Audio settings properly configured, but I am not receiving music from meeting participants, even when we both have Original Sound activated. Others in the same meetings are hearing the music clearly. I am not. This occurs both when I am the host of my own meetings or participate in others' meetings.

I have used this same PC for hosting and participating, with proper results before. This just started happening a month ago. Are others having this issue? What could be the fix?

Thank you.
ACP

0 REPLIES 0

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!