cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Host Not Receiving Original Sound from Meeting Participants, But Participants Are Hearing Properly

ACPhillips
Newcomer
Newcomer

‎2024-02-11 02:54 PM

I am using v 5.17.7 (31859) on a Win 11 Pro PC (Dell w 64 bit OS, 12th Gen i9 and have 32GB ram)


I have my Audio settings properly configured, but I am not receiving music from meeting participants, even when we both have Original Sound activated. Others in the same meetings are hearing the music clearly. I am not. This occurs both when I am the host of my own meetings or participate in others' meetings.


I have used this same PC for hosting and participating, with proper results before. This just started happening a month ago. Are others having this issue? What could be the fix?


Thank you.
ACP

Topics:
0 Likes
0 REPLIES 0