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Help recovering an expired cloud recording

chandra9603
Newcomer
Newcomer

‎2024-07-02 04:21 PM

I recently recorded a zoom interview for my podcast using the Cloud recording for the first time.  I Recorded this 2 days ago.  I went into zoom today to download the audio and it said that my Cloud recording had expired and I am unable to download anything.  I wasn't aware that there was a timeline to this.  Now I cannot access this recording.  Is there anything I can do to download the audio from this recording?

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colegs
Community Champion | Employee
Community Champion | Employee

‎2024-07-03 09:36 AM

By default, there should not be a timeline for accessing cloud recordings.  You can set a timeline to auto-delete the recordings, but it doesn't sound like you did that (although you can search for 'Delete' in your settings to verify this is not set up).  If it was deleted, you can click on the trashcan in the upper right corner of your recordings screen, and it should be held there for 30-days, and can be restored from this page.

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