Help on using a video in court | Community
Skip to main content
P
Newcomer
PiperLucy
Newcomer
February 17, 2024
Question

Help on using a video in court

  • February 17, 2024
  • 1 reply
  • 0 views

I need some help. I was in court and we normally use Zoom to show videos or audios on a television screen. We all signed into a meeting room. I then hit the share content button and selected iCloud Drive. Within a file on iCloud, I selected a 20 minute video to play. I received a message that said "Frame Load interrupted". It looked like the video came up on the screen. However, when I hit play on my iPad, it would play on the iPad but not on the TV screen. I also could not hear the audio on the screen.

 

What am I doing wrong or what am I missing?  Thank you. 

1 reply

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
February 19, 2024

There is some video production software that produces MP4 files that Zoom’s video player won’t play. I always test-play videos obtained from someone else. If you still can’t play the video, find a video conversion or editing software that will “read” the file, and re-export/render the file. Generally at that point, it will work in a test run in Zoom. If it works in a test, it should always work. 

Another point: be sure to make the file fully downloaded to your computer before attempting to play it. Otherwise, the download may be interfered with by your Zoom session. 

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.