cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Help on using a video in court

PiperLucy
Newcomer
Newcomer

I need some help. I was in court and we normally use Zoom to show videos or audios on a television screen. We all signed into a meeting room. I then hit the share content button and selected iCloud Drive. Within a file on iCloud, I selected a 20 minute video to play. I received a message that said "Frame Load interrupted". It looked like the video came up on the screen. However, when I hit play on my iPad, it would play on the iPad but not on the TV screen. I also could not hear the audio on the screen.

 

What am I doing wrong or what am I missing?  Thank you. 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

There is some video production software that produces MP4 files that Zoom’s video player won’t play. I always test-play videos obtained from someone else. If you still can’t play the video, find a video conversion or editing software that will “read” the file, and re-export/render the file. Generally at that point, it will work in a test run in Zoom. If it works in a test, it should always work. 

Another point: be sure to make the file fully downloaded to your computer before attempting to play it. Otherwise, the download may be interfered with by your Zoom session. 


Ray -- check out the GoodClix website or the Z-SPAN website.