Help needed -my zoom (desktop) won't update

[Cheery]

Have been using zoom on my laptop for a long time ... usually Zoom updates run automatically or I get a notice asking me if I want to update.

Starting  Monday, 2/6, when I tried to login I received this message:  'Your app version needs to be 5.10.3 or higher.  Please contact your IT team to update your app'.

I tried to update by going through 'my account' tab but there is no option there for updates.

I've never had an "IT Team" or other ... just a personal user.

I tried to update to current version starting in zoom's download center and it showed that the download ran but the program would not update ...  when I opened zoom it still gave me the message.

Appreciate assistance ... we use Zoom to attend my mom's therapy (dementia) sessions and classes!

[sachinzoom]

Hello There,

Please try uninstalling and reinstalling your Zoom App. Instructions here:

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati...

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[aneil]

This doesn't work for me. I'm on macOS Sonoma 14.0. 

The Zoom installer gets stuck while showing the message "Installing updates...". 

I did the following:

1. Killed all zoom processes (using Activity Monitor)

2. Deleted the zoom app

3. Deleted the folder at /Library/Application Support/zoom.us

4. Restarted my computer

5. Downloaded from the Zoom website

6. Reinstalled zoom

The dialog I see is this: https://imgur.com/a/aiv3uUI