Help: local recordings not showing host video in speaker view

Forum|Forum|3 years ago
February 7, 2022
13 replies
0 views

For the past month or so my local recordings of 1on1 meetings in Speaker View only show the guest's video but not the host's (i.e. mine). Both audio streams work fine, but the video stays fixed on the guest. I haven't pinned videos or anything. I don't have this issue with cloud recordings. Is this a bug or do I have something set wrong?

Recordings

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J

joshsteintoAuthor

Newcomer

Good news! (Sort of.) After some back-and-forth with Zoom Support, I got this reply: "Upon checking with our backend team, this issue has been happening with the current version of Zoom client for Mac OS users. Our engineering has been checking and working for this issue to be resolved on the Zoom client version 5.10. However, we still don't have any details as to when will this issue be resolved."

M

mreedm

Newcomer

The sooner this is fixed the better — this just happened to me today and it's very frustrating to now have a recording of an hour-long conversation that only recorded the video of my guest, even when I was speaking.

J

joshsteintoAuthor

Newcomer

Good news (with a catch). The latest update 5.10.0 has solved the problem 🙂

The catch is that the other problem, of local recordings showing participant names , has not been fixed 😞

J

joshsteintoAuthor

Newcomer

Zoom support says they're working on a fix for the participant-name issue: "This concern is already being worked on by our engineering team and as of the moment, there's no information as to when the fix will be release. Rest assured that this has been reported already and already being looked at."

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