Headset audio not working anymore | Community
Skip to main content
Z
Newcomer
Zimmerman
Newcomer
July 18, 2021
Question

Headset audio not working anymore

  • July 18, 2021
  • 2 replies
  • 0 views

I have a Hyper-X Cloud Flight headset that used to work fine in Zoom meetings.  After my cat walked on the keyboard the headset mic works but I have to run the audio through desktop speakers.  Any ideas how to correct this?  OS is Win 8.1.

Thanks for any assistance

 

    2 replies

    D
    Community Manager
    DustinD
    Community Manager
    July 19, 2021

    Hello,

     

    I would recommend using the test audio to see if that helps: https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio

     

    Is the headset working in other programs?

     

    Hope this helps

    Dustin

    W
    Newcomer
    willjoe2442
    Newcomer
    August 26, 2022

    If the headphones are fine, the issue could be with the drivers, operating system or other settings on the computer. Check sound enhancements. To do this, go to Sound settings > Sounds > Enhancements tab and click Disable all enhancements. Test your headphones by selecting Preview

     

    Hope it helps

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.