Have to install iPad plugin every single time I share my screen | Community
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Newcomer
August 4, 2022
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Have to install iPad plugin every single time I share my screen

  • August 4, 2022
  • 16 replies
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Every time I share my iPad on my PC in a Zoom meeting, I am prompted to install a plugin.  This never used to happen, and only started a couple of months ago.  I teach piano and use the iPad in every single meeting, and it gets old to have to install the plugin every time.  I contacted Apple, and they said it is a Zoom issue.  I can't find anything online about anyone who has had this issue.  Does anyone have any idea about what to do?

    Best answer by bchen10

    That is odd!  Are you on the most recent update?  It is now 5.12.2.  If you go to "Check for Updates" on your profile, it should indicate what version you are.

    16 replies

    Newcomer
    October 17, 2022

    I actually did update my zoom when I was first having issues, but it still SOMETIMES makes me install multiple times while on zoom.  I don't know what the difference is, but when I have office hours and am in a breakout room, I noticed I do NOT have to install it.  But when I'm lecturing in the main room, I do have to install it every single time.

     

    I'm just not sure exactly what is going on - I use the same laptop every time.

     

    I was thinking perhaps I'll try to join the meeting with my iPad and make it a cohost and see if that will work better.  I've been meaning to give it a try, but old habits...

    bchen10Answer
    Newcomer
    October 17, 2022

    That is odd!  Are you on the most recent update?  It is now 5.12.2.  If you go to "Check for Updates" on your profile, it should indicate what version you are.

    evasaraAuthor
    Newcomer
    October 18, 2022

    Thank you so much for your answer to this problem - that solved the whole problem.  It's a great relief!

    Newcomer
    October 17, 2022

    Actually, I'm NOT updated to the latest version...  It's really strange because when this first started happening, I went in and updated my app, but either it didn't upload to the latest version or there is another version now.  I had met with someone from IT and they showed me how to find and start the update and he waited until it was done, so I know we did SOMETHING...?

     

    In any case, it works now!!  So regardless, I really appreciate you pressing me to check it again!!  Thank-you!!!

     

    : ) 

    Newcomer
    October 17, 2022

    I think we have to check on a regular basis because it doesn't update automatically.  Or wait until we get that annoying message repeatedly, and that probably means we should update!  These updates are pretty frequent; it was 5.11.11 in early September, 5.11.10 and 5.11.9 in late August.  In any case, I am glad that this solved your problem; the issue was annoying me too!  

    evasaraAuthor
    Newcomer
    October 18, 2022

    It worked!!!  I was running an old version of Zoom - I was using version 5.11.1.  When I upgraded to the latest version, 5.12.2, the problem disappeared.  I went to my profile and clicked on "Check for Updates."  Thank you, everyone, for your input, and especially bchen10, for your advice.  

    Newcomer
    October 25, 2022

    Just an update.  The message popped up again today.  Sure enough, there was another update available, so once that got installed, everything is working fine again.  It's annoying to have to do this, but it's better than installing the plug-in every time.  I also checked my settings and looked under "General," and it says that I have Zoom updates automatically enabled but it only checks periodically as I chose the "Slow" option to favor stability.  

    evasaraAuthor
    Newcomer
    October 26, 2022

    Thanks, bchen10, for the extra info.  I checked and I have the same setting for updates enabled as you have.  I'll try to check for updates on a regular basis, and especially if I start having trouble again, I'll know what to do.  Thank you so much for your help and input - it has helped me immensely!