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Have ProPlan But Meetings Are Cut Off at 40 minutes

Marcride12
Newcomer
Newcomer

‎2025-05-08 07:01 PM

Hi All,

 

I purchased the Zoom Workplace Pro plan (1 user, annual billing), and it shows as active under my account. However, my meetings are still ending after 40 minutes.

 

I am the account holder, but I’m not seeing a clear way to assign the license to myself under User Management. When I click “Edit,” I don’t see the option to change my user type to “Licensed.”

 

I see no way to send an email to Zoom support about this issue on their site so that I can ask them to assist with confirming that my Pro license is properly assigned to my account and for help resolving the 40-minute meeting limit issue.

 

Thoughts?

 

Thank you,

 

Marc

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