Hand keep raising during webinar without initiating it.

[MSKM1920]

Hand keep raising during webinar without initiating it. Using a windows laptop.   Need to be able to use the feature at the right time.

[RN]

Hi @MSKM1920 can you please elaborate more as to what the issue is with 'raise hand'? Here's more info on Raising your hand in a webinar as you Click Raise Hand in the webinar controls to raise your hand or lower it. 

Looking forward to your reply! 

[MSKM1920]

It is raising at random times constantly without me clicking on it.  

[RN]

@MSKM1920 Interesting, are you accidentally pressing the key combo Alt or Option +Y? A Host can lower your hand, however, cannot raise it for you. 

For example, the Host is able to lower the hands of panelists 

And for attendees 

As I am unsure what you're experiencing, have you tried updating your Zoom client? Or uninstalled and reinstalled?

[MSKM1920]

I’m the host and this is happening to multiple people in my webinar.  
a similar issue was reported in the community but it referenced  an iPad  user.   They are not accidentally pressing the button.  I have asked that they make sure that they have the most current version of zoom. 

[RN]

Hey @MSKM1920 gotcha. Okay, I went ahead and converted your Zoom Community discussion into a support request #13683620 because this is a one-of-a-kind situation, our internal Support teams have the tools and our Support Agents may be better equipped to solve this for you.  🙂 Let me know how else I can help! 

[RN]

@MSKM1920 also, do you mind @'ing the discussion you've seen that is similar to this? Would love to share the info we've troubleshot here within this dicussion. 

[MSKM1920]

The subject is -

 

Random Raise Hand on an iPad