cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

HElp! Anyway to recover a video - at end of 'converting' I pressed CANCEL by mistake!:(

anaventura
Newcomer
Newcomer

‎2022-03-24 08:42 PM

I just finished a zoom session that was recorded. At the end I got the 'converting' progress back. And a the end of the process I clicked on CANCEL instead of Save, by mistake because I was exhausted after teaching a 2 hrs webinar...

Is there anyway  to recover the video file?... Please help.. I'm desperate.

0 Likes
1 REPLY 1

Ohkawa
Community Champion | Customer
Community Champion | Customer

‎2022-03-25 05:46 AM

Hi, anaventura

I have heard that it is possible to manually convert to mp4 file as long as the data before the conversion to mp4 file is still available.

How to manually convert your local recording

For versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to manually convert the files:

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Click the Recorded tab.
  4. Select the meeting topic with the local recording.
  5. Click Convert.

Troubleshooting local recording issues – Zoom Support

0 Likes