HELP I can't get zoom to install on my macbook | Community
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kathydesmond
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February 11, 2023
Question

HELP I can't get zoom to install on my macbook

  • February 11, 2023
  • 1 reply
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My zoom wouldnt open so i uninstalled it, and tried to reinstall it and it wont reinstall and I've missed work meetings all week because zoom doesnt offer customer service with a pro plan. 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    February 11, 2023

    Welcome to the Zoom Community, @kathydesmond.

    Zoom Support availability varies by the type of account you have.

     

    For Pro accounts, increased access to Support depends on your monthly subscription totals - and this is a new thing, so I'm not exactly sure how that "subscription total" is calculated.  See this page - scroll down about a third of the screen, and if you're the account owner/admin, click the Owner/Admin tab:

    https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support

     

    If you'd like me to help, provide some details of what you've tried, and what indications you're getting.  I'm not a "Mac person", but I have a Mac Mini running Monterey 12.6 - I might be able to provide some guidance.

     

    Note that you can launch Zoom in a web browser as well, as a workaround until you can get Zoom installed.

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