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Grey lockbox on a black screen

Irish1231
Newcomer
Newcomer

‎2022-08-16 06:10 PM

Hello,

 

When I try to join or start a Zoom meeting, I get a black screen with a pic of a grey lockbox. I have tried hitting the F8 key to no avail. Can someone help me? See below. And it says on bottom menu, my video is on!

Thank you!

Irish1231_0-1660698573954.png

 

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2 REPLIES 2

Bl3
Newcomer
Newcomer

‎2022-12-15 10:51 AM

I have the same issue. Does anyone know how to fix this?

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Irish1231
Newcomer
Newcomer
In response to Bl3

‎2022-12-15 11:24 AM

Pressing the F8 key for me did not work. I took mine to the Geek quad and they said it was a setting that was "locked" on my laptop under the brand settings. I have a Lenovo and had to change the setting there. Hope this helps!

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