Grey lockbox on a black screen

[Irish1231]

Hello,

When I try to join or start a Zoom meeting, I get a black screen with a pic of a grey lockbox. I have tried hitting the F8 key to no avail. Can someone help me? See below. And it says on bottom menu, my video is on!

Thank you!

[Bl3]

I have the same issue. Does anyone know how to fix this?

[Irish1231]

Pressing the F8 key for me did not work. I took mine to the Geek quad and they said it was a setting that was "locked" on my laptop under the brand settings. I have a Lenovo and had to change the setting there. Hope this helps!