Gray Boxes in screen sharing
I have a client that has an issue with sharing her screen. When she is sharing the screen, she only selects the app, not the screen to share (she is dead set on doing this). The participants see large gray boxes where she sees the controls and if she breaks out something like chat, they will see a gray box where her chat is. So far We have tried this:
Uninstall and reinstall the zoom client
Uninstalled again using the CleanZoom utility and reinstalled the client
We have tried it with and without hardware acceleration
We have tried it with and without video optimization
We have changed the screen Capture mode to "Capture with window filtering" as suggested on these forums
We have uninstalled and reinstalled the graphics driver
We have confirmed that this does happen if she is a participant and not a host
We have confirmed that this does not happen if we use strictly the web
None of this helps. Is there anything else we can do?