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Glitches

ladytgc
Newcomer
Newcomer

‎2022-03-27 11:23 AM

Since I updated to window 11 I have been having a lot of problems with my Zoom account. The participates are saying  that I freeze on the screen (which I do not see on my end)  I still see them moving. Its quite annoying . I have reset my computer wifi and moved closer to the wifi. I never had this problem unitl I did the update for windows 11 and it's to late to go back to windows 10 😞

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2 REPLIES 2

IP-Man
Community Champion | Employee
Community Champion | Employee

‎2022-03-27 03:55 PM

@ladytgc , you could try a clean removal/uninstall of Zoom Application and then reinstall it again. This is to ensure that any corrupted files/config on the application is all completely removed before reinstalling.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

 

Cheers!
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BeTAman41
Newcomer
Newcomer

‎2023-06-13 12:37 PM

I've had the same problem since switching to Windows 11.  Once in a while I'll also get a "unstable internet connection" message.  As you say.....VERY annoying!  Haven't had any success in getting a live person at zoom to assist with this.  Do you know if a "ticket" costs anything?  I would hope that it is a part of the basic service.

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