Getting spam Zoom meeting

[Peter_Harris]

Our company has been getting spam Zoom invites for webinars, and because we are all on iOS, it is automatically included in our calendars, etc.

As they are valid Zoom meeting requests, even just declining these meetings is a pain, so the admin has just blocked any email from zoom.us, and told everyone to use "something else."

Is there a way to report these spam to Zoom? Zoom does not do customer support very well.

[ExpertswhoJohn]

Hi @Peter_Harris 

Welcome to the community.

Sorry, you are having this problem. Among the millions of meeting requests, there are some malicious actors attempting to disrupt or compromise the system.

We have brought it up with the engineering team, and they are looking at how it can be reported and stopped.

John

[Peter_Harris]

Thanks. Because we are being flooded with them, and it seems that even if you delete the meeting it still appears on Mac calendars, enterprise has now put all zoom meeting request into the spam folder. 

Clients who want to send zoom meeting have to tell us on the zoom meeting for us to pick it up, so at the moment, they are using alternative tools. 

[jdkahler]

Hi! This has become a big bother where I am getting at least one spammy fraud registrations a day. Since they register my Gmail account they also end up on my calendar. These messages can't be blocked or sent to spam since they come from a Zoom server. While I don't use GoTo Meetinng/Webinar, I have several folks I follow who do, and about the same time this junk has started showing up from Zoom, they have added a "report this meeting as something you did not register for" kind of link. I don't seem to be getting this junk from Go To Meeting any more. - John

[MGSR]

Hello @Peter_Harris,

Thank you for your patience and continued support—we truly value your feedback.

We're excited to announce the rollout of our enhanced unsubscribe experience. For lower-tier webinar licenses, all webinar-related emails will now include an unsubscribe link at the bottom. With a single click, recipients can immediately unsubscribe from all webinar communications associated with that Zoom account.

If you change your mind, you’ll have the option to resubscribe right from the confirmation page—making the process quick and seamless.

To help us maintain a trusted email experience, please continue reporting any spam senders via the following link: https://zoom.us/trust-form.

Thank you for being a part of our community as we work to improve your Zoom experience.

[IamCraigB]

The problem with this is that the emails that these spammers use are all "throw-away" email addresses. So, unsubscribing doesn't do too much; they just use a new email, a different Zoom, and continue to exploit the Zoom system.

I receive multiple disruptive emails weekly, interfering with my legitimate meeting communications. By these other messages, I can see I am not the only one that this is happening to. 

A better option than just unsubscribing would be to report the account for fraudulent use. Perhaps a "REPORT TO ZOOM FOR FRAUDULENT MEETING REGISTRATION," or something along those lines.

I would assume that the Zoom system can establish who these spam Zoom accounts belong to by the meeting ID and shut the meeting or the account down, especially if multiple people report the same meetings and meeting ID's that are embedded in the email messages. 

[jdkahler]

Hi,

Several times in the last month  I tried to report and the form did not load, just a spinning wheel. Used more than one browser. No place that I could easily report the form wasn't working. See my note on Go To Meeting's solution. Much better than having to search for a link to a form that I was not able to use. Thanks.

[Norm6257]

I've had enough with the Zoom spam meeting registrations.  Zoom gives us no easy way to report spammers. Instead they make us go through a bunch of work, fill out forms, upload files, etc. Terrible way to deal with spammers that are hurting your platform and reputation.

Well, like I said, I've had enough with Zoom's lack of addressing spam so I'm unsubscribing from zoom and blocking all messages from zoom.

[aubrey54]

This unsubscribe feature doesn't seem to work. I have unsubscribed multiple times from the same sender and I keep getting added to their spam lists.

[jdkahler]

Sounds like the way I experience it. Spammers LOVE to get an email that confirms your address. And they know if you block the email your mail system will start blocking every email from Zoom.

[ExpertswhoJohn]

In the meantime, you can report them.

https://zoom.us/trust-form

[ChrisMm]

It’s extremely frustrating. A growing number of spammers are using Zoom, because users won’t report “zoom.us” domain as spammer.

Finding spamer reporting in the Zoom website is a challenge, but it's so cumbersome that only a minority of users can do it. It is easier to send spam emails than to report them.

This could be prevented with two simple features:

• One-click "Report Spam" link: Embed a mandatory, single-click spam‐reporting link in all Zoom invitation emails, as GoToWebinar does.
• Conditional "Upload Contacts" access: Only enable the upload-contacts feature once the user’s sending domain has been authenticated (i.e., using their own corporate domain as sender), or after three months of trouble-free Zoom usage.