Newcomer

Question

Gesture Recognition - stuck ON (can't turn off)! :-/

Forum|Forum|2 years ago
March 13, 2023
11 replies
4 views

Has anyone had it where the newest updates (5.13.7+) make your Gesture Recognition stuck ON?

I've tried to toggle the option (menu caret next to GESTURES in bottom menu bar) to ON (checked), then OFF (unchecked)...and no matter what I do, the Zoom client will recognize my hands and change them to large "Who Framed Roger Rabbit?" cartoonish emoji handshapes - full palm, Index finger (light bulb), Thumbs-Up, and Peace.

I cannot turn them off OR on:

1) In a Zoom meeting,

2) Through the Zoom settings (in windows app, currently with ver. 5.13.11), or

3) Through a browser (Chrome, logged into zoom.us)!

I need to find out HOW to turn the emojis OFF, as I use sign language (ASL) in Zoom meetings! People can't understand me if my hands flash into freakishly cartoony emoji hands! HELP!!!!

S

Shikaka

Newcomer

Hello,
I have a user that is experiencing this same issue. Was there ever a fix given to you for this, or have you found a workaround?

F

Frank_TB

Community Champion | Customer

Hello,

Here is a link to the Zoom support article that explains how to turn this feature on or off.

https://support.zoom.us/hc/en-us/articles/5494877566733-Enabling-or-disabling-gesture-recognition

Regards

If my reply helped, don't forget to click the accept as solution button!

S

Shikaka

Newcomer

Thank you Frank,

I know how to enable and disable it from both the settings, and from the "reactions" icon at the bottom of the open ZOom screen. This works perfect for me. I do have a user though that I watch disable it in settings, and confirm it by clicking the reactions button and verifying that it is unchecked. When she gives the thumbs up sign, it recognizes it and shows an animated thumbs up.

Looking deeper, this is due to the update to Sonoma. https://support.apple.com/en-us/HT212950 It doesn't say how to disable, but at least now we have somewhere to look!

P

PurposeDrvnTms

Newcomer

I have this exact issue on my Mac Studio M2 running OS14.1. I have updated to the most version of Zoom. I talk with my hands a lot and it still is seeing my gestures. Additionally, it freezes my camera in that mode and the only way to clear it is to turn the camera on/off.

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tutor10

Explorer

I have this problem too and and it will not turn off!!! I have unchecked it but it still does it. Very annoying!!! Especially because I am teaching via zoom and using hands to indicate specific things that students need to see. I don't want a thumbs up to appear on the screen when I'm doing something else, which is what's happening. Any new solutions out there?

S

Shikaka

Newcomer

Hi Tutor10,

Are you using a Macbook, that is running MacOS Sonoma (14.0, or higher)? If so, you may find this Apple support page helpful. We had this issue and the answer wasn't Zoom's recognition, but the overlay for Mac on the new OS version. "Looking deeper, this is due to the update to Sonoma. https://support.apple.com/en-us/HT212950 It doesn't say how to disable, but at least now we have somewhere to look!"

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tutor10

Explorer

Yes my mac is using Sonoma. but that page only says that that's the problem, but no answer as to how to solve it.

4

4y8z9xFHTBPZhMF

Newcomer

I just figured this out. The article is correct and the instructions aren't obvious (but right at the top of the link above).

1. Launch Zoom and start a meeting with your camera on.

2. Click the Green camera icon in the top bar

3. Deselect "reactions" which is set to on by default.

This fixed it.

This worked for me, thanks

D

Diam

Newcomer

Hi,

Has anyone figured out the solution to this problem?

I have been searching for a while to solve this Gesture problem. I am also using a Mac OS. Is there a way to disable that issue?

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tutor10

Explorer

I wish someone knew how to fix the problem! I can't find any answer!

A

antonlee

Newcomer

I have the same problem here, tried everything without success, happened since upgrading to sonoma on my macbook

A

antonlee

Newcomer

Is there anybody found any solution already?

A

antonlee

Newcomer

guys, use the green video icon on the top of your macbook then disable the 'Reactions'
It is done!

hope it helps

T

tutor10

Explorer

anton lee, thanks for your suggestion. Unfortunately I don't see any green video icon at the top of my MacBook.

F

Frank_TB

Community Champion | Customer

https://support.apple.com/en-jo/HT212950

A

alexiamellor

Newcomer

Hi, I was having the same issue using a MacBook with Sonoma. The ways I just fixed it: 1) follow Zoom's directions for disabling the hand gesture recognition within your account. 2) You will need to disable recognitions with any app on your Mac that uses your camera. I opened PhotoBooth and disabled it there (using the advice of clicking on the green camera that appears on the top bar of your desktop when you open an app using the camera), and then I opened the zoom app and clicked the green video button and disabled it for Zoom, too. I started a new zoom meeting to check that it worked. After starting the meeting, I clicked on the green camera again and saw reactions was still disabled. So, to answer the question of do you need to do this every time you start a new meeting, no, I don't think that you do. I hope this is helpful.