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tina9
Explorer
Explorer

Zoom updated and ever since the video of myself is long and thin and the thumbnails of participants are only visible in the top left hand corner of their boxes, also long and thin

11 REPLIES 11

Jugreen
Newcomer
Newcomer

Same. Looks like many people have the same issue. 

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @tina9 @Jugreen

 

Can you confirm if this is only happening via the Zoom app or also via web?

 

Thank you! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

I have only used the app

i will try and let you know

did you say zoom is looking into this. Thank you so much

tina

It is the same on the app and the webb, I have upgraded to latest version 6. No better

Jugreen
Newcomer
Newcomer

I can't confirm whether it was happening in the web browser. I was only using the PC application. I have uninstalled the update and installed an older version and this solved the problem for now.

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Thank you for the update. Our engineering is looking into this issue. I will get back to you as soon as I know more!

 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

Hi Carla A

Any progress on this issue

I really need it resolved so that I can work

Thank you

Tina

 

jefersoncsouza
Newcomer
Newcomer

@CarlaA @tina9 same problem here.

Urgent please.

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @jefersoncsouza @tina9 unfortunately no updates yet. But I promise to keep you posted as soon as I have updates! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

Thank you so much

Ok. Thanks!