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M
Newcomer
MaDeKi
Newcomer
December 7, 2021
Question

Gallery View not Compatible error

  • December 7, 2021
  • 10 replies
  • 5 views

Good day to all.  Hope someone can guide me. Recently had a family meeting with 3 participants. Two having windows pc's and a third using a Chrome OS Chromebook. With the windows users there were no issues with gallery view. The Chome OS user could not use gallery view. Error message says: gallery not compatible with this device. Can anyone guide me so I can help my mum? Thank you. 

      10 replies

      DanHuber
      Newcomer
      DanHuber
      Newcomer
      December 7, 2021

      this link may assist with using Zoom on a Chromebook. 

      https://blog.zoom.us/how-to-use-zoom-on-a-chromebook/

       

      M
      Newcomer
      MaDeKiAuthor
      Newcomer
      December 7, 2021

      Thank you for your reply and the link provided. Zoom PWA is what is installed on the said Chromebook and still that error message pops up... Gallery view not compatible with the device.  And I would like to know what "customisable gallery view (on supported machines)" really means. Thanks again. M.

       

      An excerpt from the link provided:

      "Zoom functionality on a Chromebook

       

      Our PWA offers much of the same great Zoom functionality as you would experience on a Windows or Mac desktop, and has even more features than the previous Zoom app for Chromebook:

      • Customizable Gallery View (on supported machines)"
      B
      Newcomer
      bizCB
      Newcomer
      December 15, 2021

      New issue for us today. Been using zoom with chromebook for 2 years.  Today, signed on and can't get gallery view.  Says gallery view not compatible with this device.  Well it was yesterday!

      DanHuber
      Newcomer
      DanHuber
      Newcomer
      December 15, 2021

      its the browser based version of the Zoom client. its unfortunate that it doesn't work for every single model and version of Chromebook. At least Zoom still supports the platform on specific devices that meet the hardware requirements. Have you tried clicking the Chromebook settings and check for system update. sometimes there is updates to the hardware on your Chromebook. its worth a try. 

      M
      Newcomer
      MaDeKiAuthor
      Newcomer
      December 15, 2021

      Thanks for your reply. Just today I updated Chrome OS remotely for mum. Still same issue AND a new issue today. No video, even after sending participant a request to start her video, although audio works. Yesterday, meeting with 3 participants had video and audio without issues. Today video didn't work. Zoom kept asking to check permissions for the camera from the browser, which I did, and all permissions are ok. (I didn't have these many issues with her previous windows pc).

      I googled this issue, and came across the link below which might answer some questions although offers no solutions. Thank you for your assistance.

       

      https://9to5google-com.cdn.ampproject.org/v/s/9to5google.com/2021/11/24/zoom-chrome-os-app-pwa-transition/amp/?amp_js_v=a6&amp_gsa=1&usqp=mq331AQKKAFQArABIIACAw%3D%3D#aoh=16395704243019&referrer=https%3A%2F%2Fwww.google.com&amp_tf=From%20%251%24s&ampshare=https%3A%2F%2F9to5google.com%2F2021%2F11%2F24%2Fzoom-chrome-os-app-pwa-transition%2F

        M
        Newcomer
        MaDeKiAuthor
        Newcomer
        December 15, 2021

        Another new issue I forgot to mention is, her online status has, since the beginning of installing the new zoom pwa, has shown as offline even though she is online and in a meeting. In the windows version of the app I can solve this through the settings gear icon. But not figured a way yet with zoom pwa... No settings gear icon? Or maybe I missed it? Thanks. 

          J
          Newcomer
          jcoonrod
          Newcomer
          December 15, 2021

          This is a new problem - apparently Zoom changed the PWA today - gallery view was working fine yesterday on my Chromebook (pixelbook go) and today it says it doesn't support it. This is VERY annoying! Please, Zoom, revert to the version that worked!

            B
            Newcomer
            bizCB
            Newcomer
            December 15, 2021

            I don't have any suggestions, I just wanted to reply to say  I agree with you this is a new problem with zoom pwa. We have several Chromebooks, up-to-date, just bought this year, been using the zoom pwa. Yesterday morning we had gallery view. Last night we got on, all of a sudden no gallery view, and the box says device is not compatible for gallery view. Hopefully when Zoom sees more and more complaints here, they will look into it. Thank you for posting!

            C
            Newcomer
            chromeOS_ciso
            Newcomer
            December 15, 2021

            This is such a pain. Zoom, please stop making unannounced changes to things. Been using the PWA for a long time on ChromeOS... this type of change causes lots of confusion for people. This morning, no proper gallery view, just telling me that my very hardware capable machine is not compatible.

              DanHuber
              Newcomer
              DanHuber
              Newcomer
              December 15, 2021

              I’m just a Zoom community member myself working at a university. Zoom does announce changes and status updates. Do you subscribe to these pages?

              https://status.zoom.us/

              https://blog.zoom.us/

              https://support.zoom.us/hc/en-us/articles/115001620786-Release-notes-for-Chrome-OS

               

              C
              Newcomer
              chromeOS_ciso
              Newcomer
              December 15, 2021

              I dont however... theres nothing on those pages about this change rolled out today.

              Even if you go to the release notes for the PWA theres nothing since Nov and nothing talking about rolling back gallery and speaker view.

                C
                Newcomer
                chromeOS_ciso
                Newcomer
                December 15, 2021

                Note: the 'view from web browser' works just fine... still has gallery and speaker view. Its just the PWA, which makes no sense at all.

                  M
                  Newcomer
                  MaDeKiAuthor
                  Newcomer
                  December 16, 2021

                  Update... Today gallery view works on participant using Zoom PWA on Chromebook. Video also works. I hope that it will continue working without hiccups. Thank you all for the valuable contributions. 

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