Galaxy Buds 3 Pro hang the Audio system Speakers and Mic

[nsaint]

I am on zoom meetings often, and as such have two pair of Bluetooth ear buds that connect to my laptop. I had a third, but they died and was replaced by the Galaxy Buds 3 Pro. When I use my other ear buds, they simply connect, the microphone and speakers automatically select the right selection and I can hear and talk through my earbuds. When I change to the Galaxy Buds 3 Pro, everything hangs. The minute I take my Galaxy ear buds and put them back in the case, everything un-hangs. I tried turning of Spatial Sounds from another post..no help.

Any suggestions? They seem really nice, but I need them to work!!

[ZoomMate]

Hi There,
Below some steps to resolve the issue with your Galaxy Buds 3 Pro:

Step 1: Disable Spatial Audio

1. Open Bluetooth settings on your laptop
2. Click on "Galaxy Buds 3 Pro" > "Properties"
3. Uncheck "Spatial Audio" (if available)

Step 2: Update Galaxy Buds 3 Pro Firmware

1. Open the Galaxy Wearable app on your laptop
2. Connect your Galaxy Buds 3 Pro to the app
3. Go to "About earbuds" > "Update earbuds software"
4. Follow the prompts to update the firmware

Step 3: Reset Galaxy Buds 3 Pro

1. Put your Galaxy Buds 3 Pro in the charging case
2. Close the case and wait for 10 seconds
3. Open the case and try connecting to your laptop again

Step 4: Configure Zoom Audio Settings

1. Open Zoom on your laptop
2. Click on "Settings" (gear icon)
3. Select "Audio"
4. Choose "Galaxy Buds 3 Pro" as the speaker and microphone
5. Test your audio by clicking on "Test Speaker" and "Test Mic"

Step 5: Restart Your Laptop

1. Restart your laptop to ensure all changes take effect

If the issue persists, try resetting your Bluetooth settings or contacting Samsung support for further assistance.