Fuzzy Green screen with Blackmagic Ultrastudio 3G | Community
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A
Newcomer
AntonM
Newcomer
February 17, 2022
Question

Fuzzy Green screen with Blackmagic Ultrastudio 3G

  • February 17, 2022
  • 3 replies
  • 0 views

Frustration reigns! Streaming video from DSLT via Blackmagic Ultrastudio 3G recorder...into Zoom...and all I get is a fuzzy green mess on screen. Do NOT tell me to downgrade Zoom version. PLEASE resolve urgently...its been 2 months now!

    3 replies

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    February 17, 2022

    Hello,
    My name is Brandon. Thanks for joining the Zoom Community! The Zoom Community is not really a place where we troubleshoot issues such as this, but if you have a support ticket already opened and would like for me to help you with that issue, I would be happy to join in and help. 

    A
    Newcomer
    AntonMAuthor
    Newcomer
    February 17, 2022

    Ticket: 13553506

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    February 17, 2022

    @AntonM, 

     

     Apologies, I had not seen it discussed. I have taken the ticket I will work with you to get this solved as soon as possible. Thank you for your patience while we work to assist you. 

    R
    Community Manager
    rn-zm
    Community Manager
    March 1, 2022

    Hey @AntonM @GuyNamedLindsey Zoom client 5.9.6 is released, please try to update and see if you're still encountering your issue? Heres how to Upgrade Zoom to the latest version

    G
    Newcomer
    GuyNamedLindsey
    Newcomer
    March 1, 2022

    This update worked! Thank you. I don't see all the resolution options I used to get for the blackmagic Ultrastudio 3G, but my stream is there, so it's looking good.

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