From PRO to BASE suddenly. Where are my recordings? | Community
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Newcomer
immafit
Newcomer
January 22, 2022
Question

From PRO to BASE suddenly. Where are my recordings?

  • January 22, 2022
  • 1 reply
  • 0 views

From today my PRO plan (automatically renewed on January 4th, regularly paid for over a year) has switched to BASE. Also all my recordings have disappeared. Can I recover them? There is all my work!

 

Da oggi il mio piano PRO (rinnovato in automatico il 4 Gennaio, regolarmente pagato da oltre un anno) è passato a BASE. Inoltre sono scomparse tutte le mie registrazioni. Posso recuperarle? E' il lavoro di un anno!

    1 reply

    R
    Newcomer
    R2D2
    Newcomer
    January 22, 2022

    I had this problem, it's because the user account (the email address) is no longer associated with the license! You have to go to the settings and re-associate the user to the license. 

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