Friends in China can no longer connect to my links

Forum|Forum|2 years ago
April 3, 2023
13 replies
2 views

On Friday, March 31, my friends in China were able to meet me on zoom using my Personal Meeting Room link (free edition), like we always use. Beginning Saturday, April 1, they were no longer able to use this link. I already checked that I didn't have China blocked, or any other country. I then also tried changing my settings to specify that China be allowed. My friends tried joining from the app and the browser. No luck either way. I also tried searching in the news for any updates but haven't seen anything to say that there has been a change in foreign policies. In fact, the sole article that I found specifically said that citizens in China would still be allowed to join American meeting links, they just can't purchase Zoom software directly. Has anyone had any success? My friends do not have the option of a VPN at this time.

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whiteboard

Newcomer

Add xxx data center and try again.

L

L722_2

Newcomer

@whiteboard - Can you please clarify: who needs to add the HK Data Center? The Zoom account holder or the Chinese user? I wouldn't want to mess up the connections I have if the account holder is the one who needs to make the change.

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whiteboard

Newcomer

The account holder

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L722_2

Newcomer

"Thank you" unless @whiteboard is AI.

I just found a Zoom article - not by searching on Zoom but through a regular search. For anyone else, this is what I found. You do not have this option unless you meet the prerequisites from this Zoom article: "Selecting data center regions for meetings/webinars," last updated: June 29, 2023 as follows:

Prerequisites for selecting data center for hosted meetings and webinars

Pro, Business, Enterprise, or Education account

Notes:

Free and Pro accounts have the region where their account is provisioned enabled and locked, with Pro accounts able to adjust other regions. Typically, new accounts are provisioned in the United States, meaning the United States data center cannot be disabled.
The selected data center regions will affect the available dial-in/call-to countries and available Conference Room Connector (CRC) endpoints.

Now I'm wondering is "Whiteboard" a person, or AI?

A

arnaldobie18

Newcomer

Hey! I have been having this issue for many months. Zoom says one things, then another agent says another. Have any of you guys been able to resolve this issue of connecting with Chinese clients? I pay for Zoom Pro and am absolutely raging at the lack of support and the "fact' that they expect Chinese customers to pay. They are going to lose millions of dollars as we are getting so sick and tired of losing customers, even more so because I am paying a crazy fee every month to use something Teams offers for free! ClassIn is another option that works in China. Voov. Zoom needs to get its act together and tell the truth.

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