cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. Weā€™re here to help!

Flickering video that freezes after a few minutes

jackied8812
Newcomer
Newcomer

My video on a recent zoom call with 17 people was flickering after a few minutes and then froze. This kept happening over the course of the two hour meeting as I kept turning the video off and then on in order not to distract the other participants. I am using a Windows 10 on  a DESKTOP-UUMU1MR
Processor
Installed RAM 8.00 GB (7.47 GB usable)
System type 64-bit operating system, x64-based processor

I have never had this problem before. Could it be related to my wireless service or proximity to the router?

Thanks for any help.

Jackied8812

1 REPLY 1

BlueTear
Explorer
Explorer

your problem is most probably generated by the fact that you have some hardware video processing activated in zoom.

try this: go to SETTING -> VIDEO (left side of settngs window) -> ADVANCED ( bottom of the video setings ) then uncheck  boxes there (one at a time to see witch one is the problem - or all of them at once to see if it is the right fix, in the HARDWARE ACCELERATION zone)

BlueTear_0-1679236276960.png