Question
Filter & avatar effects suddenly not available
On my old laptop (hp, Windows 10), I used to be able to use the filter & avatar option with a pro account. I ended my subscription for about a year and then re-signed up for it recently. Now I'm running it on my Ryzen 5, and I do not have the filter & avatar effects anymore.
Customer support keeps saying that it's because of my region (Texas) but the thing is, my husband's account on his computer had it (same region, same internet provider). My work account also has it (same region). It's only my new computer that doesn't have it. It doesn't make sense.