Failure to download on updated Ventura

Forum|Forum|2 years ago
January 27, 2023
2 replies
0 views

Apple has updated Ventura and I cannot download Zoom on my new desktop OS.

Zoom had addressed this same issue in the earlier version of Ventura.

Best answer by Frank_TB

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F

Frank_TB

Community Champion | Customer

Hi,

Can you clarify? You can't download it or you can't install it?

If the issue is related to installing MacOS 13 added more security. You can’t install from the downloads folder unless you grant permission in your security and privacy system settings.

Try this:

Go to Privacy & Security —> full disk access —> Installer and then enable Privacy & Security -> Files and Folders—> Installer—>Downloads folder.
After enabling these options please retest installing the zoom desktop client app again.

https://support.apple.com/en-ca/guide/mac-help/mchld5a35146/mac

Another thought Is did you download the correct installer for your cpu architecture?

Regards

S

SW15Author

Newcomer

An Apple Support Advisor went through the download and installation process with me today and got the same result: downloaded OK, but installation failed.
I will make another effort tomorrow using your instructions and will post the outcome.
Thank you very much.