Failed to detect your microphone and speaker. Please make sure your devices are properly connected.

Forum|Forum|4 years ago
November 3, 2021
5 replies
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Every time I join a meeting or start a meeting, I get an error.

Error: Failed to detect your microphone and speaker. Please make sure your devices are properly connected.

This occurs 95% of the time. Occurs when using laptop in-built speakers or wired headphones. No issues while using wireless earphones.

Need a solution or a workaround for this asap. I am unable to attend classes and meetings on zoom using my laptop due to this.

M

majosearosemena

Newcomer

the same thing is happening to me too! I have uninstalled and re-installed zoom and it still does not work. And zoom is the problem because the voice recorder app works just fine. Did you find any solution?

M

mi2

Newcomer

Same thing has been happening with me. I'm unable to attend meetings or classes.

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Robert63

Newcomer

Hi. I had the problem resolved by Zoom's Engineering support. It was the Laptops specific audio driver that was not working. Although when I first logged this issue the drivers had been verified, now that I reinstall the driver today things work correctly.

My Laptop is an ASUS (other models will have different driver sites - use the manufacturers site) On the ASUS driver site - https://www.asus.com/us/support/Download-Center/ be very precise about the model number. In my case it needed to be - Zenbook 13 OLED (UX325, 11th Gen Intel). There are many UX325 models listed.

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Rayyan21

Newcomer

Thanks bruh, helped me a lot. Was worried with this issue. Got this shitty issue recently. Tried every other way, re-installing drivers etc. I never knew about ASUS have specific drivers. Found the right model and now it works well with headphones and zoom is able to detect

J

JulianaK

Newcomer

yes it worked and I had to choose the

Zenbook Flip 13 OLED (UX363, 11th Gen Intel) model

as my model only says Zenbook UX363EA. So after a second download of the Audio file from - https://www.asus.com/us/support/Download-Center/

it finally worked - yay! Thanks Robert63

K

Kimysclassroom

Newcomer

hi, how do you know which one your computer needs? I also have an asus vivobook 15 m515

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Robert63

Newcomer

I'm afraid not easy. Go to the driver download and search - https://www.asus.com/us/support/Download-Center/ . If you can not see your precise model number, all I can suggest is you ask Asus directly.

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RodrigoMendonca

Newcomer

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